In case you have bought a hosting package and you have some queries connected to a specific function/feature, or if you’ve confronted a certain problem and you need assistance, you should be able to get in touch with the respective customer support team. All web hosting companies deploy a ticketing system no matter if they offer other means of contacting them apart from it or not, because the best way to tackle an issue most often is to submit a ticket. This method of correspondence makes the responses sent by both sides easy to follow and allows the client support engineers to escalate the problem in the event that, for example, a server admin needs to interfere. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which suggests that you will need to have no less than 2 different accounts to contact the help desk team and to actually manage the hosting space. Non-stop switching from one account to the other could be a headache, not to mention the fact that it takes quite a while for the vast majority of web hosting companies to reply to the ticket requests themselves.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from us, you won’t ever have to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any trouble ticket while you’re browsing through your website files or updating various account settings. The ticketing system is being monitored 24/7/365 by our tech support staff representatives and the response time is maximum sixty minutes, but it seldom takes more than twenty minutes to obtain assistance. Unlike some hosting companies, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you want and ask for info concerning any billing or technical issue. In addition, you can read a number of help articles, which will help you handle the most common predicaments yourself.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which comes with all our semi-dedicated service, was developed with one goal in mind – that you should be able to manage everything connected to your semi-dedicated account from a single location and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, if you have an inquiry or chance upon a complication, you can touch base with our tech support staff momentarily without the need to log into some other interface. You can browse your website files or check a variety of settings in your account while sending a new ticket or reading the response to an old one. If you have plenty of tickets and you want to track down a particular one, you can make use of the smart search box, which is available in the Help section of the Control Panel. We guarantee that you’ll receive a reply within the hour irrespective of the essence of your enquiry or issue.