A live chat is a real-time way of communication between a hosting company's support team and its customers. It's a very efficient way to get some information about the hosting services or have some problem resolved since you're talking with a live representative. The benefits of using a live chat service rather than calling or opening a ticket are the low possibility of mistakes at the time you exchange info like usernames or domain names, the faster response time because the communication is live and the fact that you do not have to stay on the chat all the time - you're able to do something different while the representative examines the issue involved. In addition, you will be able to become a part of a live chat room from any computer that is connected to the web, avoiding the telephone charges that you will have to pay if you're calling to another country.

Live Chat Support in Cloud Web Hosting

We provide a live chat support service for all of the cloud web hosting that we offer and we are able to help you with almost everything in real time. In case you don't have an account with us yet, we are able to provide you with more details about the packages in order to help you to get the most appropriate package. If you are an existing customer, we're able to help you with any general or billing issue and even with various common tech troubles, for example an email address installation in a desktop e-mail client. When you cannot call us for some reason or you're in a country where we do not have a local telephone number, the live chat is the best choice to contact us. Certainly, some troubles need additional time to investigate and test, which means that you'll need to open a ticket to our technicians, still, we will save you time and assist you with various troubles on the chat.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we supply is accessible every day, even on weekends and holidays. It is the best way to learn more about our semi-dedicated service in case you don't have an account yet or to have some issue resolved in case you're a customer and our customer care agents will help you in real time no matter what time of the day you join our chat. If you are hesitating which package is more suitable for your sites, if you need advice whether you should acquire a specific upgrade and how to order it or in case you experience troubles setting up an email account on your machine, you are able to get in touch with us and we'll supply you with the necessary information very quickly. The live chat is accessible even after our telephone lines are off for the day, therefore if you have an account here, you can rest assured that you will always enjoy prompt help with any kind of question or trouble that comes up.