One-Hour Response Guarantee in Cloud Web Hosting
With a cloud web hosting from us, you can just forget about waiting around for hours and hours, or even all day, to get an answer to an email or a client support ticket. Irrespective of when you touch base with us, we’ll assist you within maximum 1 hour with any sales or technical inquiries that you might have. In reality, our actual response time hardly ever surpasses twenty-thirty minutes. Since we’re available to you around the clock, you will always obtain support in a timely fashion and we realize precisely how crucial this is in the Internet era. As soon as you contact us, we will reply to your inquiries. In case you stumble upon any technical issue, we will deal with it for you, or we’ll supply you with all the required information in case there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
Due to the fact that we are aware of precisely how crucial it is to obtain quick help, we promise that you will never have to wait for more than 1 hour to obtain a response to any trouble ticket that you submit through your semi-dedicated server Control Panel. As it is, you’ll rarely have to wait for more than twenty to thirty minutes and this applies to any inquiry no matter what its nature is – technical, general or billing. In addition, our technical and customer support team is available 24 hours a day, which suggests that even in case you open a ticket during official holidays, you’ll invariably receive a lightning-fast response, which will contain the answer to an inquiry, the solution to an obstacle or the info required to resolve an issue yourself – in case there is something that you have to do on your end. If you use our services, you will never have to waste a day hanging around waiting for a response like you would with other providers.