If you ever experience a problem with your website and are unable to fix it yourself, ask the web hosting company’s customer support team to help you bring the site back online. A speedy resolution would be the best-case scenario, but many hosting companies answer within twenty four hours and even more, particularly if you’re doing business with a reseller. Even if your problem can be fixed quickly, your website may not work satisfactorily or may not be reachable at all for a longer period of time, so you may lose prospective customers since it is rather unlikely that anyone would willingly go back to a website that’s broken. Thus, you ought to make sure not only that you can touch base with your web hosting provider, but also that they can reply and assist you in a well-timed fashion. If a software application update doesn’t proceed as planned or you delete something by chance, for instance, the website should be fixed swiftly in order to prevent extended unavailability.

One-Hour Response Guarantee in Cloud Web Hosting

With a cloud web hosting from us, you can just forget about waiting around for hours and hours, or even all day, to get an answer to an email or a client support ticket. Irrespective of when you touch base with us, we’ll assist you within maximum 1 hour with any sales or technical inquiries that you might have. In reality, our actual response time hardly ever surpasses twenty-thirty minutes. Since we’re available to you around the clock, you will always obtain support in a timely fashion and we realize precisely how crucial this is in the Internet era. As soon as you contact us, we will reply to your inquiries. In case you stumble upon any technical issue, we will deal with it for you, or we’ll supply you with all the required information in case there’s something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

Due to the fact that we are aware of precisely how crucial it is to obtain quick help, we promise that you will never have to wait for more than 1 hour to obtain a response to any trouble ticket that you submit through your semi-dedicated server Control Panel. As it is, you’ll rarely have to wait for more than twenty to thirty minutes and this applies to any inquiry no matter what its nature is – technical, general or billing. In addition, our technical and customer support team is available 24 hours a day, which suggests that even in case you open a ticket during official holidays, you’ll invariably receive a lightning-fast response, which will contain the answer to an inquiry, the solution to an obstacle or the info required to resolve an issue yourself – in case there is something that you have to do on your end. If you use our services, you will never have to waste a day hanging around waiting for a response like you would with other providers.