If you have ever had a cloud web hosting account before or you have dealt with any other online service, you are probably aware from your own experience that for a lot of things it is better to talk to a live person on the phone instead of exchange tickets or e-mail messages. If you'd like to know more about a specific service before you purchase it or when something small has to be made, for instance, it is far easier and faster to do it real-time. When you are able to contact representatives by phone, it's very likely that you're dealing with an actual website hosting supplier, not just a reseller. The level of support that you can get by phone differs between different suppliers - from standard matters to experienced technical support. Typically the majority of providers supply pre-sales assistance and 1st level phone support, while more complicated tech issues are handled through email or tickets.

Phone Support in Cloud Web Hosting

We know that being able to communicate with a live representative is very important, that's why we have 3 support lines globally (USA, UK and Australia) and you will be able to get in touch with us over the phone for 14 hours a day. If you consider acquiring one of our cloud web hosting, for instance, you are able to call us and learn more about our solutions before you order so as to make sure that we do cover all system requirements for your web sites. After your order, you can get in touch with us about any kind of sales or billing difficulties you may have, or receive any general or basic technical info you need. We've aimed to find the balance between telephone and ticket support, so for entirely technical issues you will have to use our ticketing system, which will make it easier to track the communication together with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be sure that there will always be someone to help you when you have any queries about the semi-dedicated server plans that we offer. Whether you'd like to know more about our plans, you have a billing issue or some general issue, you can call us. Though some more technical issues may require a ticket to give time to our technical support crew to analyze, we're able to help you with lots of technical questions over the phone as well, saving you precious time and efforts. Since we have data centers on 3 continents - in the United States, the United Kingdom and Australia, we have local telephone lines in all of these countries as well. In case you are in another country, we also have an international number where you will be able to get in touch with us.