The customer support that you can get from your cloud web hosting supplier is really important, regardless if you have pre-sales questions and you're not a customer yet, or you have some technical issue with an existing account. Timely and clear info about a question or an issue will save you a lot of time and efforts, not mentioning that this is generally an indicator that you're ordering from a genuine hosting supplier not from some reseller. If you buy a hosting account via a company that doesn't own its servers and it can't access them immediately, it is very likely that you'll wait for a few days to get an answer to your query, so your sites may stay offline for a long time. Alternatively, a company which provides numerous options for communication and has a tech support staff that is available at any time can assist you right away and help you reduce or entirely avoid any downtime and possible losses.

24/7 Customer Support in Cloud Web Hosting

All our cloud web hosting offer you 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring about our solutions before you make an order or you are a current customer and you have any kind of question or some difficulty, you're able to contact us any time, which includes weekends and holidays. We have multiple channels to contact us - several phone lines around the globe for your convenience as well as live chat support for pre-sales, billing and general questions; email messages as well as support tickets for more complex issues or any troubles that need more time to research and resolve. In contrast to many other website hosting providers, our trouble tickets come with a guaranteed max reply time of only 1 hour, therefore whatever the trouble is, it'll be resolved on time and you won't waste days to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

We are aware how crucial it is to get quick help, especially when your web site is not functioning effectively for whatever reason. All our semi-dedicated service include 24/7 customer and tech support, thus if anything happens, you are able to use several ways to let us know - phone line with multiple local numbers around the globe, live chat, email messages and tickets. The first two choices are for pre-sales, billing and basic issues, so if you don't have an account yet, for instance, you'll be able to get additional details about our services, or we will assist you with less difficult tech problems. The next two options are for solely tech matters or everything which is more time-consuming considering that it is more convenient to follow the correspondence between you and our technical support team. The guaranteed max reply time for them is merely 1 hour, the actual one - 15-20 min, therefore you won't need to wait for a whole day in order to receive support like you may have to do when using the services of other service providers.

24/7 Customer Support in VPS Servers

Using our VPS web hosting service, you won't ever have to wait for more than an hour so as to get help for any situation that you could experience with the server or the software that comes pre-installed with it. We warrant this short answer time for all of the support tickets which you open through your billing Control Panel or e-mail messages which you send to our technical support team. We have local telephone numbers in a number of countries globally plus a live chat service where we'll help you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 via the different ways of communication, so whatever your question or problem is, there will always be someone to assist you in a timely manner. In case you need assistance with third-party software, that you cannot install or which gives you troubles, you can reap the benefits of the Managed Services upgrade package that we supply for all our VPS plans.

24/7 Customer Support in Dedicated Servers

When you obtain a dedicated server from our company, you are able to contact us at any time using various channels and the maximum time that you will have to wait for an answer is approximately one hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is online 24/7 regardless of whether it's a holiday or a weekend and we can help you with anything relevant to the applications that are pre-installed on the server. To contact us about a technical issue, you'll be able to open a ticket from the Help section of your billing Control Panel or you can send us an e-mail. If you have any kind of basic questions or you'd like to learn more about our hosting solutions before you order, you can take advantage of our live chat or you can call one of the local telephone numbers that we have in different countries around the globe. When you need help with third-party software that you are unable to set up or run effectively, you're able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.