A 99.9% Server Uptime
We’ve built our cloud web hosting platform using reliable hardware and significantly customized software. Our system administrators have installed a customized version of SELinux on each of our physical servers in order to ensure optimal security and reliability. We’ve set up several denial–of–service prevention appliances together with highly effective firewall programs to make sure our network is impregnable and secure.
All cloud web hosting plans offer a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, the guarantee stays unchanged.
A 99.9% Network Uptime
To be able to offer a top–quality hosting service, you can barely depend on the default network configuration in a datacenter. We’ve set up our very own custom network in order to ensure the best connection speed with the rest of the world.
And thanks to this, irrespective of which datacenter facilities you opt for: our data center in US, our data center in UK, in our data center in FI, in our data center in Eastern Europe or our data center in AU, you will take advantage of a guaranteed 99.9% network uptime. And this uptime guarantee is valid for all hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
Like with any other service, when it is your cash on the line, you can’t feel really secure. This is why, with all our cloud hosting plans we offer a 30–day money–back guarantee. If you don’t feel content with our web hosting service or in case you want to use a bit more powerful hosting solution, like a VPS web hosting service or even a Linux dedicated servers – we’ll give you your money back in full, without secret fees or refund taxes.
24/7 Technical Support
If you’ve ever been forced to wait for hours for a response, you know how irritating this can be, even more so if your web site is at stake. That is why we offer a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our techs will be available to you and they will respond to you within sixty minutes. And the best part is that their average support ticket response time is just 20 minutes!