Technical Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
We offer a 60–minute response time guarantee for any trouble ticket or e–mail that you submit to our customer care staff. We will speedily reply to all the general questions and forward right away the case to our sysadmins in case further assistance is required. If you order our Managed Servers package, we’ll carry out any of the included server management tasks at a time that has been discussed with you in advance.
A Topflight Customer Service
We will be available to you 24x7x365 to reply to any queries that you may have connected with our Web Hosting Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated web hosting server. If you also need help with server management tasks, you can take a look at our Managed Servers package, which includes data backup hard drive storage space, OS updates on a weekly basis, server monitoring and rebooting services, as well as installation and problem troubleshooting procedures
An Easy–to–Navigate Help Area
We have provided the Web Hosting Control Panel with an elaborate knowledge base, which features in–depth explanations of all its features and functions. Plus, we have made detailed video tutorials that will further teach you how to carry out a given action or solve a regularly encountered problem. All the educational articles and the video tutorials are easily reachable from every section of the Web Hosting Control Panel through the Help and Videos buttons located in the upper right corner.