Assistance Channels

  • 1 hour ticket response time
  • A one hour Ticket Response Guarantee

  • Each ticket that you post to our technical support crew will be responded to in about one hour. All common inquiries will be taken care of right away. However, if the service question you have submitted needs assistance from a capable technician, we’ll forward the ticket to him and will let you know about the postponement.

  • Top quality support service
  • Expert Tech Assistance Service

  • Our technical assistance staff is going to be working for you 24x7x365 to to respond to all help request tickets that you submit. We offer technical support for all software that are pre–installed on your web server. These include our in–house built Web Hosting Control Panel, the chosen Operating System and the server admin panel (based on the VPS type).

  • Intuitive help center
  • An Informative Help Zone

  • Each part of the Web Hosting Control Panel that is included at zero cost with your VPS has an internal collection of articles. One can find a group of in–depth how to posts and a selection of step–by–step video training materials that demonstrate all the regular site administration tasks. You can start using them by simply clicking the Help or Video buttons in the right part of each Control Panel section.